At myPOS, we get hundreds of questions from our customers through multiple channels – by email, over the phone or on social media. Our team of experts is ready to help 24 hours a day, 7 days a week.
But we knew we could go one step further, so we focused on finding new ways to interact with customers and provide great support. This is how the idea of a Live Chat and a new Support Centre section was born.
Get real-time answers via the Live Chat
Repeated studies have found that customers prefer live chat to other communication options and find this channel extremely useful and convenient. So, we took a note and launched Live Chat on www.myPOS.com. Via the Live Chat, our customers can get real-time answers to their questions and access to help whenever they need it. The team is available 24/7 and is just one click away. Adding the Live Chat support to the website was the just first step. The next was the redesign of the Support section of the myPOS’ website.
Explore the all-new Support Centre Section
On the new Support page, customers can find valuable information about the myPOS payment solution, including the business account, the POS terminals, the additional features and services, and lots more. We’ve split the information into two sections – one tailored to the needs of potential clients and another one for those who already use myPOS. Our main goal was to make it as easy for customers as possible to find the information they are looking for. That’s why we organised the content into different articles and grouped the most common questions which we get asked every day.
We’ve also included a special section for the fees and the limits applicable to the myPOS Business account and the Business VISA card. In addition, the business owners interested in processing payments with myPOS can ask for a tailor-made offer by filling out a short form.
We work hard to improve our services and we will be glad to hear your opinion. If you have any suggestions, feel free to contact us anytime.